Wells Fargo
Emerging Payments Group:
Zelle, Bill Pay, Direct Pay.
Worked in an agile environment supporting emerging payment products. Focused on data based innovation and recommendations for improving user experience for these products.
Researched contactless payments, including competitive analyses, market research, legal and regulatory implications, Network Participation rules adherence, brainstorming sessions, and focus groups.
Worked with technology to build prototype for Bluetooth enabled contactless payments for Zelle as well as QR code option.
Tested prototype, presented on findings and made recommendation to senior leaders.
Reviewed voice of customer weekly and reported out to leaders and included in monthly Zelle Business Review.
Created presentations for senior leadership, internal and external, to discuss viability of network-wide solution for contactless payments.
Responsible for monthly business review requiring collaboration between all aspects of business/ across teams.